Self-exclusion (GB players) – Should you need to take a break from gambling with this Website and all other Websites operated by the licence holder, Zecure Gaming Limited and group companies, we provide a self-exclusion facility which can be activated by you within the Account page or by contacting support. Self-exclusion means that Your Player Account will remain closed for a minimum period (this minimum period is 6 months and the account will not be reactivated under any circumstances during the exclusion period). This is in accordance with our regulatory obligations. Upon the end of your chosen self-exclusion period, Your Player Account will remain closed until you make contact with Customer Services to have Your Player Account reactivated. This needs to be done by first sending an email, however Your Player Account will not be reactivated without you reconfirming your request to reactivate following a “cooling off” period of 24 hours. We are not obliged to reactivate Your Player Account following any period of self-exclusion and in order for us to assess whether or not to do so, we may require you to provide updated information to us including updated identity documentation and evidence relating to your source of funds and source of wealth.
We will use our best endeavours to ensure that, if you have requested self-exclusion from our Website, you will not be able to open a new account with us or any other Website operated under the licences of Zecure Gaming Limited or a group company. However, in the event that you succeed in creating a new account by supplying different data to that supplied by you when registering for Your Player Account, or by using any similar means, you agree that we shall not be liable for any losses subsequently incurred by you as a result of using our Services. Should we become aware that you have succeeded in opening a further account with us in this way, we reserve the right to immediately close that account and retain any Winnings and Bonus Funds. In such a scenario, we will (subject to these Terms and any legal and regulatory obligations with which we are required to comply) return any Deposit Funds to you (less any Winnings, withdrawals and any reasonable charges) to the account from which those deposited funds were received.
The implementation of a self-exclusion requested by email is not immediate, please allow up to 48 hours for us to confirm to you once the self-exclusion has taken place. We are not responsible to refund any funds lost between the period a self-exclusion was requested via email and the time it was processed by us. For a self-exclusion to take effect immediately, please self-exclude electronically through the site through the responsible gaming page.
If you wish to perform a self-exclusion through customer support, you may do so by contacting stating your reasons
28.4 Time Out – Should you need to take a time out from gambling please use the time out functionality on the Website and choose the period you wish to be timed out. This tool can be found in the Account page. Should you for any reason be unable to impose these limits yourself please contact Customer Services.
28.5 Setting of Session Time Limits – You may set maximum Session Time Limits by contacting our support team (non-GB players) or via the tool accessible within each customer account (GB players). While these limits are set, you will automatically be logged out and will not be allowed to continue playing when you reach the pre-set time limit in any one play session.